We are committed to providing high-quality services and understand that users may have refund needs. This policy aims to clarify refund conditions and ensure a fair and reasonable processing flow.
2. Refundable Cases
Full refunds can be requested in the following cases:
The service has major technical failures and cannot be used normally
Within 14 days of purchase and no paid features have been used
Service cannot be provided due to our reasons
Other refund situations required by laws and regulations
3. Non-Refundable Cases
Refunds are not accepted in the following cases:
Paid features have been used or service quotas have been consumed
More than 14 days after purchase
Refund requests due to user's own reasons
Service termination due to user's violation of service terms
Promotional or discounted products
4. Refund Process
Submit Application
Users submit refund applications through WeChat customer service or email, explaining the reason for refund
Review Process
We complete the review within 3 business days and notify the result via WeChat or email
Refund Processing
After approval, the refund will be completed within 5 business days, returned to the payment account via the original channel
5. Refund Amount
Refund amount calculation method:
Full refund: refund the entire amount paid at the time of purchase
Partial refund: determined through negotiation based on actual usage
No handling fees or third-party fees included
6. Processing Time
Refund processing schedule:
Application review: 3 business days
Refund processing: 5 business days
Arrival time: 1-15 business days depending on payment method
7. Special Cases
For the following special cases, we will handle them on a case-by-case basis:
Users encounter major changes or emergency situations
Service interruptions caused by system upgrades or maintenance
Service provision affected by force majeure factors
8. Dispute Resolution
If you have objections to the refund processing, users can appeal through the following channels:
Appeal to customer service supervisor
Explain the situation in detail via email
Seek third-party mediation if necessary
9. Policy Changes
We reserve the right to update this refund policy at any time. The updated policy will be published on the website, and major changes will be notified to users through appropriate methods.
10. Contact Us
If you have any refund-related questions, please contact us through the following methods:
Customer Service WeChat: LI6666ZZa
Service Time: Response within 3 business days
Contact Email: 476274794@qq.com
We promise to handle each refund application fairly and transparently. If you have any questions, please feel free to contact our customer service team.