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Refund Policy

Last Updated: 2025-10-01

1. Refund Principles

We are committed to providing high-quality services and understand that users may have refund needs. This policy aims to clarify refund conditions and ensure a fair and reasonable processing flow.

2. Refundable Cases

Full refunds can be requested in the following cases:

  • The service has major technical failures and cannot be used normally
  • Within 14 days of purchase and no paid features have been used
  • Service cannot be provided due to our reasons
  • Other refund situations required by laws and regulations

3. Non-Refundable Cases

Refunds are not accepted in the following cases:

  • Paid features have been used or service quotas have been consumed
  • More than 14 days after purchase
  • Refund requests due to user's own reasons
  • Service termination due to user's violation of service terms
  • Promotional or discounted products

4. Refund Process

  1. Submit Application

    Users submit refund applications through WeChat customer service or email, explaining the reason for refund

  2. Review Process

    We complete the review within 3 business days and notify the result via WeChat or email

  3. Refund Processing

    After approval, the refund will be completed within 5 business days, returned to the payment account via the original channel

5. Refund Amount

Refund amount calculation method:

  • Full refund: refund the entire amount paid at the time of purchase
  • Partial refund: determined through negotiation based on actual usage
  • No handling fees or third-party fees included

6. Processing Time

Refund processing schedule:

  • Application review: 3 business days
  • Refund processing: 5 business days
  • Arrival time: 1-15 business days depending on payment method

7. Special Cases

For the following special cases, we will handle them on a case-by-case basis:

  • Users encounter major changes or emergency situations
  • Service interruptions caused by system upgrades or maintenance
  • Service provision affected by force majeure factors

8. Dispute Resolution

If you have objections to the refund processing, users can appeal through the following channels:

  • Appeal to customer service supervisor
  • Explain the situation in detail via email
  • Seek third-party mediation if necessary

9. Policy Changes

We reserve the right to update this refund policy at any time. The updated policy will be published on the website, and major changes will be notified to users through appropriate methods.

10. Contact Us

If you have any refund-related questions, please contact us through the following methods:

  • Customer Service WeChat: LI6666ZZa
  • Service Time: Response within 3 business days
  • Contact Email: 476274794@qq.com

We promise to handle each refund application fairly and transparently. If you have any questions, please feel free to contact our customer service team.

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